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Return to WDC. Answer ID Please select the product type for the operating system from the table above. Click on Start Windows logo at the bottom-left of the screen Type services. Right-click the service to be edited and select Properties Select Automatic from the Startup type: Verify the My Cloud is connected to the same router or network as the computer If using two routers, ensure the My Cloud and computer are connected to the router closest to the internet connection Disconnect any USB devices connected to the My Cloud Restart the network router Check that both the power cord and network cable are securely plugged in on both ends Verify the original power adapter or an authorized replacement is being used on the My Cloud Please see Answer ID To reset the My Cloud, please refer to Answer ID How to reset a My Cloud device Defective or Damaged Drive - Warranty Replacement To replace the defective or damaged drive under warranty, please check the drive's warranty If the drive is in warranty, Create an Online RMA Data Recovery Service If data recovery is required, please contact one of our preferred data recovery partners or a data recovery company of your choosing.
Mac Discovery Ensure the computer is set to allow sharing. Western Digital does not perform data recovery services. If data recovery is needed, please see Western Digital's Data Recovery page. Special handling is required to protect hard drives from damage.
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For more information on how to avoid ESD damage. Please see Answer ID How to properly handle Western Digital internal hard drives for more information. Please see the answers below for assistance formatting your drive: How to format a WD hard drive to exFAT or FAT32 file system for more information After initializing and formatting, internal drives should automatically be seen by the operating system. If the drive does not appear, please follow the instructions below: Shut down the computer the drive is connected Verify the SATA cable is in working condition and replace with a known good cable if needed Check that both the data cable is securely plugged in at each end and the power connector is securely connected to the drive.
For assistance, please see Answer ID How to access Disk Management in Windows If the drive is seen in Disk Management, the drive should be able to be initialized and formatted.
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Please note that this will erase all contents of the drive. If data recovery is required, please visit one of our preferred data recovery partners.
WD does not provide data recovery services. See Answer ID How to test a drive for problems using Data Lifeguard Diagnostics for Windows Test the drive on another SATA port on the motherboard Test the drive on another computer If the drive still cannot be seen by the Windows OS, please check the drive for damage.
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For assistance, please refer to Answer ID Please refer to Answer ID How to test a drive for defects or problems on a Mac If the drive still cannot be seen by the macOS please check the drive for damage. For assistance, please fefer to Answer ID How to check if a WD drive is damaged or defective Return to Top.
Password Protected Locked Drive A password protected locked drive will not show up as a monted volume.
How to Partition and Format a WD Drive on Windows and macOS | WD Support
Power from USB ports can vary. For My Book connect the power adapter directly in to a wall socket if available Different Computer Connect the drive to a different computer. Use WD Drive Utilities to run a complete drive test. How to access Disk Management in Windows Check if the external drive is seen in Disk Management without a drive letter assigned If a drive letter is not assigned, automount may be disabled Set automount to enabled Click on Start Windows logo at the bottom-left of the screen Type cmd , but don't press Enter Command Prompt will display.
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Type the following commands Type: Access Device Manager. For assistance on this, please contact the Motherboard or Computer manufacturer Defective or Damaged Drive - Warranty Replacement To replace the defective or damaged drive under warranty, please check the drive's warranty If the drive is in warranty, Create an Online RMA Data Recovery Service If data recovery is required, please contact one of our preferred data recovery partners or a data recovery company of your choosing.
How to test a drive for defects or problems on a Mac for help If the drive still cannot be seen by the Windows OS, please check the drive for damage. How to check if a WD drive is damaged or defective Drive Reformat In some cases, an external drive formatted by one computer may not be seen by a different computer.
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Please follow the steps below if the drive was originally formatted on a different computer: Amount of data transacted annually if 1 million organizations exchanged data on the emerging blockchain-enabled IoT Data Marketplace by Absenteeism days avoided by employees each year if non-clinical dark data was leveraged to hyper-personalize care and prevent common illnesses by Cumulative savings for the insurance industry if all vehicles in the US were equipped with onboard computers and edge safety features by Learn More. Western Digital iNAND memory has become an important part of automated driver systems with local storage to fit the demanding data needs of the vehicle.
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